Frequently Asked Questions (FAQ) – Hot Flame
Question: Where is Hot Flame based?
Answer: We are proudly based in Australia.
Question: Can I use the firepit indoors?
Answer: No. This appliance must be used outdoors in well-ventilated areas only.
Question: Where can I purchase your products?
Answer: Our products are available for purchase through our official website: https://hotflame.com.au
Question: How can I contact customer support?
Answer: Please email us the contact us page for assistance.
Question: Do you offer warranty on your products?
Answer: Yes, our gas firepits come with a 12-month warranty. Please retain proof of purchase.