Troubleshooting

Question: I smell gas. What should I do?
Answer: Turn off the gas cylinder immediately, move the unit to a well-ventilated area, and check all connections with a soapy water solution. Do not use flames to detect leaks.

Question: My fire pit won’t ignite?
Answer: Ensure the gas is turned on and that the hose is not kinked. Try reigniting as per the instructions. If it still fails, inspect for blockages or call a licensed gas technician.

Question: Are the flames weak or irregular?
Answer: The gas cylinder may be low, or the excess-flow valve may be activated. Try turning off the valve, wait, then open slowly and relight.